Return or exchange of an item
You can return or exchange the item(s) only if they are:
1) wrong size
2) wrong item sent
STEP 1: Please email us at tokorasmimasdo(at)gmail.com for return/exchange approval within 14 days of receipt. Please provide your order number and details of the product and reason for return/exchange.
STEP 2: Once approved, please return the item(s) to us in its Original Condition within 14 days of receipt to:
TOKO RASMI MASDO ENTERPRISE
B7-09-01, 1120 Park Avenue, No 2A, Jalan PJS 1/52,
Taman Petaling Utama, 46150 Petaling Jaya, Selangor.
"Original Condition" means the following:
- Include all tags and packaging.
- Item may not have been used for any purpose other than trying it on.
- Item may not be damaged or have any indications of wear that could prevent the item from being re-sold.
- We reserve the right to refuse a refund / exchange if the items have and signs of wear, alterations, misuse or damage.
We will issue a refund within 30 days of receipt, or exchange the item for a different size (subject to availability). Please note the following:
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery. Please allow 30 days for your refund or exchange to be processed.